Support
Grievance Officer
Complaint, refund request, data access, or any concern — hum 30 din mein jawab dete hain.
Grievance Officer
Name
Aditya Sharma
Email
grievance@pramaanai.com
General
hello@pramaanai.com
SLA
30 days (DPDP Act 2023 requirement)
Grievance categories
- Refund request: Include your payment ID from the pack page. Before-download refunds are processed within 24 hours.
- Data access: Request a full export of all data we hold about you.
- Data deletion: We will purge your profile data within 30 days.
- Inaccurate scheme information: Tell us which scheme info is wrong; we investigate and correct.
- Technical issues: Pack not received, payment stuck, etc.
File a grievance online
आपकी शिकायत दर्ज हो गई।
हम 30 दिनों में जवाब देंगे।
Escalation: If your grievance is not resolved within 30 days, you may approach the Data Protection Board of India (once constituted under DPDP Act 2023).